How to reach us
Control for Sylius is made by 3BRS, a team that has been building
on Sylius since 2011 and was Sylius' very first official partner company. Support comes from the
same people who write the app.
- Email support - Write to us through our
contact page and we will reply by email. This is the
right place for questions, problems and bug reports.
- Dedicated chat - Customers working with us on a project get a dedicated chat
channel where you can reach the team directly during working hours. If you already have one, use
it. If you would like one, ask us on the contact page.
We answer during business hours, Monday to Friday, and aim to come back to you within one working day.
Support is offered in English.
Think you have found a bug?
Please tell us. We would much rather hear about a problem than have
you work around it, and we fix what gets reported.
Get in touch through our contact page. To help us find the
cause quickly, include as much of this as you can:
- What you were doing - the screen you were on and the steps that led to the
problem.
- What you expected, and what happened instead - including the exact wording of any
error message.
- App version - shown on the app's settings screen.
- Device and OS version - for example iPhone 15 Pro on iOS 18.4, or Pixel 8 on
Android 15.
- Your Sylius version - the app talks to your own store, so this often matters.
- A screenshot - if the problem is something you can see, a picture saves a lot of
back and forth.