Control for Sylius
Support

How to reach us

Control for Sylius is made by 3BRS, a team that has been building on Sylius since 2011 and was Sylius' very first official partner company. Support comes from the same people who write the app.

• Email support - Write to us through our contact page and we will reply by email. This is the right place for questions, problems and bug reports.
• Dedicated chat - Customers working with us on a project get a dedicated chat channel where you can reach the team directly during working hours. If you already have one, use it. If you would like one, ask us on the contact page.

We answer during business hours, Monday to Friday, and aim to come back to you within one working day. Support is offered in English.

Think you have found a bug?

Please tell us. We would much rather hear about a problem than have you work around it, and we fix what gets reported.

Get in touch through our contact page. To help us find the cause quickly, include as much of this as you can:

• What you were doing - the screen you were on and the steps that led to the problem.
• What you expected, and what happened instead - including the exact wording of any error message.
• App version - shown on the app's settings screen.
• Device and iOS version - for example iPhone 15 Pro running iOS 18.4.
• Your Sylius version - the app talks to your own store, so this often matters.
• A screenshot - if the problem is something you can see, a picture saves a lot of back and forth.

Common questions

• The app cannot connect to my store - Check that your store's API is reachable from outside your network and that the credentials you entered are still valid. The app connects directly to the address you gave it; nothing is routed through 3BRS, so a firewall or VPN in front of your store will block the app too.
• Does the app change anything on my server? - Only what you ask it to, through your store's own API and within the permissions your credentials carry. 3BRS has no access to your store.
• Where are my credentials kept? - On your device, and nowhere else. See the privacy policy for the detail.